Frequently Asked Questions

General FAQ

Is there somewhere for customers to wait?

  • Yes. Customers may wait in our lobby as long as you are wearing a mask for face shield covering both your nostrils and mouth while inside the facility. We have seating available. We ask that all customers abide by the social distancing guidelines and keep at least 6ft between themselves and others. If you do not have a mask or face shield we have benches outside the lobby that you may wait at.

Do you sell gift cards?

  • Yes! You may obtain gift cards from the cashier kiosk outside. Check out our gift cards here

How long does it take to have my car cleaned?

  • Unfortunately a lot of factors play in to your wait time at the wash. We appreciate your patience and ask that you ensure you have time in your schedule to visit our wash. We work hard to get complete your vehicle as quickly and efficiently as possible.

How does tipping my detailer work?

  • If you wish to tip your detailer they are allowed to accept and appreciate the tips very much for the hard work they do. We do not have a 'tip jar'. If you would like to tip your detailer you may do so when they return your car keys before you leave. Unfortunately we do not allow tips on the credit cards.

Do you have an ATM or offer Cash back?

  • No we do not. 

Do you accept Apple/Google/Mobile payment?

  • At this time we do not accept Apple/Google/Mobile payment. 

Do you offer a monthly or yearly car wash plan?

  • No.

When is the best time to visit, you know; when it it isn't so busy?

  • How busy we are changes minute to minute, day to day and week by week. We work hard to get complete your vehicle as quickly and efficiently as possible and appreciate your patience. We ask that you ensure you have time in your schedule to visit our wash.

Can I drop my car off to avoid the line and pay and pick it up later?

  • No. You must wait through the line with your vehicle. We prefer you to be available upon completion of your vehicle to ensure your satisfaction.

(phone) 540.362.9274

7443 Williamson Rd

Roanoke, 24012

USA

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